Yes, you will need to login or create an account to place an order online.

By creating an account, you'll be able to shop online and customize your online shopping experience.

On the site menu, click 'My Account' to access your account settings.

1. Registering and creating an account

The first time user of our service is required to register on our website, creating a username and password.

2. Shopping Basket

Here you can add items to your shopping basket and edit quantities and items if required. The next step is confirmation of mode of payment and delivery.

3. Address

You then need to confirm the billing address and proceed to payment. You can select a delivery method.

4. Payment

You can select one of the several payment methods, listed under Payment Methods.

5. Order

Once payment type has been selected and payment made. You just need to confirm and order. You will receive a confirmation email from us, letting you know that we have received your order.

Delivery service available to complete Germany

Because we want you to be satisfied with your experience of using diyog.eu online store, we ask that you be as specific as possible with your grocery list. We want to be sure that we get it right for you for the first time and every time!

No, there is no minimum order amount. But note that some promotions require minimum purchases.

Yes, someone must be home to receive your order.

If there is no one home or no age-appropriate person home, if relevant, to accept delivery of your order, we will be unable to deliver your order and may contact you to arrange for delivery at a different time; additional charges for perishable items and delivery fees may apply.

We may require the person accepting delivery of your order to provide us with proof of identity and age, if relevant.  We may also ask you to show us the card used to purchase the order for verification purposes.

We will make every attempt to deliver your order as promised, but the safety and well-being of our delivery person is our first priority.  Should we be delayed due to weather, we will contact you to confirm a new delivery time.

We ask for 24 hours notice to confirm and schedule deliveries. Generally, we offer next business day delivery (if the next day is a normal delivery day) and in some cases, same day delivery may be available. We do our scheduling the night before the delivery. If you need same day delivery, please call +49 176 66571401 to verify whether we have availability to fill the order. Delivery times are always filled on a first come, first served basis, and popular times do fill quickly. So, we do ask that you place your order as early as possible to ensure your preferred delivery time. Please understand that due to unavoidable circumstances, it's not always possible to guarantee a same day or next business day delivery but we will always do our best to accommodate you for the time of your request.

Certainly, yes, as long as the person for whom you are shopping lives within one of our grocery delivery areas, you should be able to shop for them and have their groceries delivered. At checkout, you can specify a different delivery address. You can arrange the delivery at no cost to your recipient. Additional ordering procedures and policies regarding purchasing for a 3rd party is at the discretion of diyog.eu online store policy.

Itemized receipts will be emailed to you after your order has been completed.

If you receive an incorrect order, please notify us and you will receive an appropriate refund. To receive a refund for an issue with an order and/or delivery, you must contact us within 48 hours of your delivery.